The manual






Understand and use URLs correctly

This lesson aims to make users understand how to ask for help in a suitable way, instead of sending a screenshot, or a not very useful message like 'The thingy button does not work', it's

How is a URL formed?

A URL is the address of a document accessible remotely, presented in the form:
protocol : // site / document

Here is an example:
The protocol is 'https', the site is 'www.fullpliant.org' and the document is '/page/pliant/3SR6QMB8/0EEMUVD'

The 'protocol' part of the URL is used to specify how to access the document.
The two most common are 'http' which is the original web protocol, and 'https' which is its secure version.
With Storga's native client, the 'site' protocol is often used, which is the secure protocol of the free software Pliant.

The 'site' part of the URL (not to be confused with the site protocol of the previous sentence) actually indicates the Internet address of the server serving the document.
Specifically, through an internet service called DNS, the site name is translated into an internet address, which is a unique number assigned to every server on the internet.

Finally, the 'document' part of the URL specifies which document you want to access.
The web client connects to the server, then indicates both the name of the site and the desired document, which allows a single web server to host the content of several websites.

To take a metaphor with the real world, the 'site' part of the URL indicates in which library the desired document is located, and the 'document' part of the URL indicates where the document is stored in the library, for example

Interest and limits of URLs

The three main contributions of URLs are:


The ability to switch between servers seamlessly, without having to change client software.


The possibility of going directly to the desired location, via a simple link, instead of having to follow a long path in menus, submenus, etc.


URLs have made possible the notion of search engine.

At the limits now:

A first technical difficulty is to ensure the stability over time of the URL associated with each document.

You never know how long access to a document will remain possible via its URL, which leads to making a copy of it, which is generally not of good quality, because the protocols, and especially the web tools,

Finally, not all IT has adopted the notion of URL.

URLs in Storga

Each Storga page corresponds to a fixed URL over time, even if the page is moved during a reorganization of the site.

When using the native Storga client, the URL of the currently current document is not permanently displayed, contrary to what is generally done in a web browser.

Here is the meaning of the different buttons in the URL bar:

Display the document whose URL has just been entered in the 'URL:' field of the URL bar.

Reload the page.
This should be done as the very first corrective action, before requesting outside support, whenever the server seems to be performing oddly, or becomes unresponsive.

Go back.
This icon is permanently available, on a navy blue background, on the left side of the screen.

Return to the user's home page.
A similar icon is permanently available, on a navy blue background, on the left side of the screen, which leads back to the root of the Storga site currently visited.

To log in.

Sign out.
Use this function when you leave your workstation and want to make sure that no one takes advantage of your absence to gain access using your rights.

To close the URL bar, click on the 'Close URL' icon, always on the right of the screen:

A little further in your Storga training, you will discover the notion of form.

Good practices

When requesting support for a Storga application that is not working as expected, it is important to provide the URL of the affected page, not just a screenshot.

If you use a simple web browser to access Storga, and not the native Storga client, then simply copy in the email you are sending the URL of the Storga page indicated by the web browser.

If you are using the native Storga client and an external mailer:


display the native Storga client URL bar,


copy paste the URL to your email.

If you are using both the native Storga client and the Storga mailer, you can either use the previous method which however assumes using a specific tab for the Storga mailer, or use the method below:


switch to edit mode at the level of the page that is causing the problem,


add an email directly to the page by clicking on the message block icon,


activate the 'URL' option: 'yes, the one with the menus' at the email level,


finish and send the email,


optionally remove the mail block from the page.


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